T's & C's
Terms & Conditions
Effective date: [01/01/2025]
1. About us and how to contact us
1.1 These Terms & Conditions (“Terms”) govern the use of our websites and the sale of our products to you.
1.2 We are:
- Britek T/A Big Wight Embroidery & Print
- We may also trade as BigWight.com and Big Wight T‑Shirt Co.
- Business address:
Britek
Big Wight Embroidery & Print
Daish Way
Newport
Isle of Wight
PO30 5XB
United Kingdom - VAT number: 615459728
- Contact email: sales@bigwight.com
1.3 We sell plain and decorated clothing and related items (such as bags and towels). Decoration may include embroidery, screen printing, transfer printing and sublimation printing.
We supply to individuals, business' and organisations within the United Kingdom.
1.4 By using our websites or placing an order with us, you agree to be bound by these Terms.
2. Our websites
2.1 These Terms apply to:
- www.bigwight.com
- www.bigwight.co.uk
2.2 You must not misuse our websites or use them in any way that:
- is unlawful or fraudulent,
- attempts to gain unauthorised access to our systems, or
- interferes with or disrupts the websites’ normal operation.
2.3 We may suspend or terminate access to the websites at any time if we reasonably believe you have breached these Terms.
3. Accounts
3.1 If you create an account on our websites, you must ensure that all information you provide is accurate, complete and kept up to date.
3.2 You are responsible for keeping your login details and password confidential, and for all activity that occurs under your account.
3.3 If you believe someone else has used your account without your permission, you must tell us as soon as possible.
4. Our products
4.1 We take reasonable care to ensure that descriptions, images and pricing of our products are accurate. However:
- colours may appear differently on different screens,
- minor variations may occur due to manufacturing processes.
4.2 Suitability and sampling
The suitability of any product for your particular purpose or application remains your responsibility. Where colour, fit or performance is critical – for example for school uniform, workwear or bulk orders – we strongly recommend that you obtain samples and, if appropriate, carry out wearer, wash or print/embroidery trials before placing a full order.
This does not affect your legal rights if a product is faulty or not as described.
4.3 Colours and sizes
Product images, colour icons and size information on our websites and in any brochures are provided for guidance only. We cannot guarantee that the colours you see on your screen or in printed materials will be an exact match to the actual product, due to differences in screen settings, printing processes and fabric dye lots.
Some colours and finishes – for example grey marl, ash, denim, washed and “vintage” styles – can vary in shade and appearance and may not be accurately represented by a flat colour icon.
If an exact colour match is important (for example to match existing uniform or branding), we recommend you order a physical sample before placing your main order.
This is in addition to, and does not limit, your rights in relation to faulty or misdescribed goods.
4.4 Alterations to goods
Once garments have been altered, decorated or customised by you or a third party after delivery (for example by additional printing, embroidery, tailoring or badging), we are normally unable to accept them back for exchange or refund, except where they are faulty.
This is because we cannot re‑stock or resell altered items. Your statutory rights in relation to faulty goods remain unaffected.
4.5 All products are subject to availability. If an item you have ordered is unavailable, we will contact you to offer an alternative or a refund.
5. Personalised, embroidered and printed products
5.1 Many of our products are personalised or made to order, including decorated garments and items with logos, names or other custom designs.
5.2 When you provide artwork, logos, text or other material (“Customer Artwork”) you:
- confirm you have the right to use that material, and
- grant us a licence to use it solely for producing and supplying your order.
5.3 You are responsible for checking and approving:
- spelling, wording and numbers,
- colours, positioning and size of artwork,
- garment sizes and quantities,
- proofs or artwork approvals we send you.
5.4 Once you have approved a proof (if applicable), we will proceed to production. After production has begun, personalised, embroidered, printed or otherwise decorated orders cannot usually be changed or cancelled, except where required by law (for example, if the item is faulty or not as described).
5.5 We reserve the right to refuse any order that contains material which is, in our reasonable opinion, offensive, discriminatory, illegal or infringes the rights of others.
6. Orders and contract formation
6.1 Your order is an offer to buy products from us. We will confirm acceptance of your order when we send you an order confirmation (by email or in writing). At that point, a contract is formed between you and us.
6.2 We may decline or cancel an order (and provide a refund where payment has been taken) if, for example:
- the product is out of stock or no longer available,
- there has been an obvious error in pricing or description,
- we have reason to believe the order is fraudulent or in breach of these Terms.
6.3 For business customers, if you place an order on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
7. Prices, VAT and payment
7.1 All prices are shown in pounds sterling (GBP). Unless stated otherwise, prices include UK VAT at the applicable rate.
7.2 We may change our prices from time to time. The price payable for your order will be the price shown at the time you submit your order.
7.3 We accept the payment methods shown on our websites (for example, card payments and/or PayPal). Payment is usually taken at the time you place your order.
7.4 Business customers: where we agree credit terms in writing (for example, payment within 30 days of invoice), payment must be made in full by the due date shown on the invoice. We reserve the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
8. Delivery
8.1 We deliver only to addresses within the United Kingdom. We do not deliver outside the UK.
8.2 Delivery charges and estimated delivery times will be shown during the checkout process or confirmed when you place an order.
8.3 Delivery times are estimates only. We will do our best to meet them but cannot guarantee exact delivery dates, particularly for customised or large orders.
8.4 Risk in the products passes to you when they are delivered to the delivery address you gave us.
8.5 For business customers, ownership of the products will not pass to you until we have received payment in full for those products and any other sums you owe us.
9. Your cancellation rights (consumers)
This section applies if you are an individual consumer and not buying wholly or mainly for your trade, business, craft or profession.
9.1 Non‑personalised products
9.1.1 For most non‑personalised products bought online or at a distance, you have a legal right to change your mind and cancel within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9.1.2 If you exercise this right:
- you must tell us clearly within the 14‑day period,
- you must return the goods to us within 14 days of telling us,
- you are responsible for the cost of returning the goods (unless they are faulty or we have agreed otherwise), and
- you must take reasonable care of the goods and return them in a re‑saleable condition.
9.2 Personalised, embroidered and printed products
9.2.1 Your legal right to change your mind does not apply to goods that are made to your specification or are clearly personalised (for example, garments with your logo, name or custom design), once we have started making them.
9.2.2 We may allow cancellation of such orders before production has started, at our discretion. Please contact us as soon as possible if you wish to cancel.
10. Faulty or not‑as‑described goods
10.1 If you believe that a product is faulty, not as described or does not meet the requirements of the Consumer Rights Act 2015, please contact us promptly with details and, where possible, photographs of the issue.
10.2 We may ask you to return the product for inspection. If the product is found to be faulty or not as described, we will, at our option:
- repair or replace the product, or
- provide a refund of the price paid (including any standard delivery charge).
10.3 This section applies to both consumers and business customers, but nothing in these Terms limits your statutory rights as a consumer.
11. Intellectual property
11.1 All content on our websites – including text, graphics, logos, photographs and designs – is owned by us or our licensors and is protected by copyright and other intellectual property rights.
11.2 You may not copy, distribute, modify, or use any part of our websites or materials for commercial purposes without our prior written consent, other than as necessary to view and place orders via the websites.
11.3 In relation to Customer Artwork you provide:
- you retain ownership of your own logos and designs;
- you grant us a licence to use that artwork solely for the purpose of creating and supplying the products you have ordered; and
- you warrant that our use of the artwork in this way will not infringe any third‑party rights.
12. Limitation of liability
12.1 Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence,
- fraud or fraudulent misrepresentation, or
- any other liability that cannot be excluded or limited under UK law.
12.2 If you are a consumer, we are responsible for foreseeable loss and damage caused by us. We are not liable for:
- losses that were not foreseeable when the contract was made,
- losses that are primarily related to your trade, business or profession.
12.3 If you are a business customer, then (to the fullest extent permitted by law):
- our total liability to you for all claims arising out of or in connection with an order shall be limited to the total price paid (or payable) by you for that order; and
- we shall not be liable for any loss of profit, loss of business, loss of goodwill or any indirect or consequential loss.
13. Governing law and jurisdiction
13.1 These Terms and any disputes arising out of or in connection with them (including non‑contractual disputes) shall be governed by the laws of England and Wales.
13.2 If you are a consumer, you and we both submit to the non‑exclusive jurisdiction of the courts of England and Wales. This means you can bring a claim in England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.
13.3 If you are a business customer, you and we agree that the courts of England and Wales shall have exclusive jurisdiction.
14. Changes to these Terms
14.1 We may update these Terms from time to time. The version displayed on our websites at the time you place your order will apply to that order.
15. How we use your personal data
15.1 We will use your personal data in accordance with our Privacy Policy, which is available on our websites. Please read it carefully, as it explains how we collect, use and protect your information.